Sifa Luinda

Motivated and customer-focused Grade 12 graduate with experience in customer service, retail, cashiering and order processing. Experienced in communicating with customers, handling enquiries and orders, processing payments accurately and working effectively in busy environments. Strong verbal communication, active listening, problem-solving and interpersonal skills.

Reliable, adaptable and comfortable working under pressure and as part of a team. Eager to begin a career in the contact-centre industry and develop professionally in customer service and sales.

Retail / Operations Assistant - Tradeport

(2024-06 - 2025-06)

• Processed and prepared online customer orders accurately and efficiently.
• Checked orders carefully to minimise errors.
• Assisted with organising and preparing orders for dispatch.
• Followed company procedures and maintained accuracy when handling orders.
• Worked efficiently in a fast-paced environment.
• Managed daily responsibilities while maintaining attention to detail.
• Maintained an organised working environment.
• Worked effectively with team members to complete daily tasks.

Part-Time Customer Service / Cashier - Pop-Up Restaurant – Durban Summer Souk

(2025-12 - 2026-01)

• Engaged directly with customers and assisted them with food orders.
• Listened carefully to customer requests and communicated orders accurately.
• Handled cash and customer payments responsibly.
• Provided friendly and professional customer service.
• Assisted customers with questions regarding their orders.
• Worked efficiently during busy periods with high customer volumes.
• Assisted with kitchen duties when the restaurant became busy.
• Worked closely with team members to maintain efficient service.

Retail Assistant / Cashier - Wholesale Store

(2024-02 - 2024-05)

• Assisted customers with purchases and general enquiries.
• Provided friendly and professional customer service.
• Processed customer transactions accurately.
• Handled cash and payments responsibly.
• Assisted customers in finding products and answering basic questions.
• Maintained a clean and organised customer-facing area.
• Supported colleagues with daily store operations.
• Worked effectively during busy periods.

National Senior Certificate / Grade 12 (2023)