Noluthando Madela

I offer a unique combination of knowledge, expertise, and customer service skills to help you achieve your business goals.

I have become competent in-service delivery and customer experience. I’m also proud to count coaching skill for managers certification that I obtained with SACAP and I am a certified generic manager with an IT solutions experience, where I.T and customer service collaborate to produce the best experience for the client/user. I would love the opportunity to bring these skills and the same quality of service to my work's routine and to help build the company with great service delivery.

I’m looking to start building my career in an IT digital environment and ICT solutions, and I would like to be considered for any opportunities.

I have been recently retrenched from an IT company where I was working as an Operations manager for an IT service desk, we were starting to investigate digitization and Innovation, and I believe that is the future.

I would like to learn more about digital transformation.

Effectively managing, developing, and training the service desk team.

Knowledge and understanding of best practices for service management.

Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.

Ability to balance and plan the short-term actions of the team.

Conducting and sharing results from service and operation performance reviews.

Promoting the service desk with senior management and working to ensure that it is properly viewed as a core business asset.

Coordinating and managing all relevant stakeholders, including the support desk team, customers, and other teams that are involved in service desk operations.

Being aware of and managing the costs of running the service desks.

Coaching Skills for Managers

 

Gain Knowledge 

Experience the core coaching competencies as defined by the International Coaching Federation (ICF).

Understand Coaching Models

Learn how to apply the skills you acquired in conversations with colleagues and team members in the workplace.

Practical Application

Introduction to basic psychological principles which will enhance your understanding of human behaviour and what motivates people.

Customised Feedback The opportunity to engage with an internationally accredited International Coaching Federation (ICF) coach in a group mentoring session after your practice coaching session