Customer Service & Sales Engagement Specialist - ELS
(2025-10)
- Deliver exceptional customer service on behalf of UK automotive dealerships through high-volume inbound and outbound calls.
- Gather and document detailed customer information, including current vehicle ownership, reasons for changing vehicles, and future vehicle preferences, to support tailored follow-up by dealership sales teams.
- Persuade customers to attend dealership events by identifying potential vehicle upgrade opportunities and communicating the benefits based on their individual needs and circumstances.
- Conduct post-service customer satisfaction surveys, gathering detailed feedback to measure customer experience, identify service improvements, and support dealership quality standards.
- Assisted customers through inbound and outbound calls and email correspondence while maintaining professional communication and timely resolution
- Handle customer enquiries with empathy and professionalism while resolving issues or escalating complex cases where necessary.
- Assist customers with booking vehicle services, repairs, MOTs, diagnostics etc. in inbound calls.
- Accurately documented customer interactions, preferences and follow-up actions within CRM systems.
- Resolve customer enquiries and concerns by actively listening, demonstrating empathy, gathering relevant information, and ensuring appropriate follow-up or escalation where required.
- Consistently meet quality standards, productivity targets, and service expectations within a fast-paced contact centre environment.
Sales Agent – Cancer Awareness Campaign - UDM International
(2023-02 - 2023-11)
- Conducted high-volume outbound calls to engage prospective customers and build rapport through professional, customer-focused conversations.
- Educated customers on the importance of women's cancer insurance by clearly explaining policy benefits, coverage, and associated costs.
- Identified customer needs through active listening and effective questioning, providing tailored information to support informed decision-making.
- Addressed customer questions and concerns with empathy, professionalism, and clear communication.
- Accurately documented customer interactions while maintaining compliance with campaign standards and quality expectations.
- Consistently delivered excellent customer service in a target-driven contact centre environment while building trust and positive customer relationships.
Promoter & Customer Service Agent - Kaizen Motor Spares
(2024-03 - 2024-07)
- Assisted customers in identifying suitable automotive parts based on their vehicle requirements.
- Delivered professional face-to-face customer service while building strong customer relationships.
- Resolved customer enquiries and provided product recommendations based on individual needs.
- Processed customer transactions accurately and maintained excellent product knowledge.
- Worked collaboratively with colleagues to ensure efficient customer service and stock availability.
- Managed customer concerns professionally and ensured satisfactory resolutions.
- Maintained a customer-first approach while working in a busy retail environment.
