Nomonde Ngxehsa

Ensure that allocated collection target/s are achieved Ensure that allocated productivity target/s are achieved Use effective communication and negotiation to ensure successful commitments to pay (Promises to Pay)

Resolution Consultant at Nimble Credit Solutions (2024-01 – Present)

• Ensure that allocated collection target/s are achieved
• Ensure that allocated productivity target/s are achieved
• Use effective communication and negotiation to ensure successful commitments to pay (Promises to Pay)
• Follow-up daily on progress of the PTP's and the respective statuses to optimise collections
• Understanding, interpreting and applies laws, rules, regulations, policies and/or procedures to collections process
• Adhere to / utilize the collections call script/s
• Ensure that all debtors information held on record is up to date and accurate Ensure that the accounts are properly maintained at all time on the collections system
• Deals with people and/or debtors in a manner which shows empathy, tact, and professionalism

Sales Consultant at Clientele (2020-01 – 2022-12)

• Manage large amounts of outbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customer's needs, clarify information and provide solutions/alternatives
• Cease opportunities to upsell products when they arise
• Build sustainable relations and engage customers by going an extra mile
• Work towards set qualitative targets

Sales Consultant at MBD Legal Department (2018-01 – 2020-12)

• Identify and develop new business opportunities and achieving sales targets
• Develop new sales leads and to build a database of potential client Maintain and grow existing business by cross selling opportunities
• Develop strong client relationships to enhance and increase sale potential and premium collection
• Keep up to date sales record for all existing and prospective clients
• Prepare detailed and professional proposals and quotation where applicable
• Ensure that current customer portfolio is satisfied and that all premiums are collect within acceptable parameters

High School - Grade 12 – Phefeni Senior Secondary School (2015-12)