Sthamzin Sithole
Resolution Consultant Agent (Outbound)
Talent
JohannesburgMember since October 12, 2026
Target-drivenintegrityreliabilityability to work under pressureTime managementteam collaborationStrong verbal and written communicationTechnical Proficiency and Understanding in/of Products/ServicesProblem-SolvingFlexibilityPatientListening capacityMultitasking
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Target-drivenintegrityreliabilityability to work under pressureTime management
About
Dedicated and highly organized professional with strong analytical skills, seeking a role that allows for collaboration and growth, while utilizing my expertise in data-driven decision-making to contribute to the company’s success
Experience
Resolution Consultant Agent (Outbound) - Nimble Credit Solutions - Sandton, Gauteng
(2024-09)
- Managed 150+ outbound calls per day, offering potential customers detailed product information
- Studied Excel and Chase data to track data on pitches and refine outgoing calls improving customer satisfaction
- Collaborated with staff members, responding to customer requests within 2 minutes on average
- Cold-pitched to potential customers, suggesting loyalty reward plans, and helped debtors close accounts
- Implemented checklists for outbound call agents, increasing the number of calls made per day from 180-250+ and 3-4 hours of talk time with clients providing human connection and building loyalty
Education
Grade 12 - Watersrand Combined School (2023)
Skills
Resolution Consultant Agent (Outbound)
