Nompumelelo Mncube

Reliable and detail-oriented professional with over 12 years of experience coordinating daily operations, records, stock and supplies, cash controls, staff workflow and customer service. Experienced in maintaining accuracy, following procedures, identifying discrepancies and keeping operations running smoothly under pressure. Brings strong organisational skills, accountability, communication and practical operational experience suited to dispatch, logistics, receiving, stock and warehouse support environments.

Betting Clerk - Supabets Pinetown - Pinetown

(2013-12 - 2017-11)

• Processed customer transactions accurately across counter and online terminals.
• Provided professional customer service, answered queries and explained products and services.
• Handled cash, balanced tills and completed daily cash-up and reconciliation.
• Maintained accurate transaction records and followed security, compliance and company procedures.
• Reported system issues and operational concerns promptly.

Payout Clerk - Supabets Pinetown - Pinetown

(2017-11 - 2018-10)

• Processed payouts accurately and verified tickets, customer information and supporting documents.
• Maintained accurate payout records, cash balances and end-of-day reconciliation.
• Handled customer queries and disputes professionally and confidentially.
• Followed strict cash-handling, security and confidentiality procedures.

Supervisor - Supabets Pinetown - Pinetown

(2018-10 - 2023-11)

• Supported management with daily administration, workflow and staff coordination.
• Monitored attendance, task allocation and service standards.
• Assisted with cash controls, operational checks and reporting.
• Supported staff training and identified operational issues requiring management attention.
• Supported workflow allocation and reported discrepancies or operational delays.

Supervisor (Transferred) - Warwick Supabets - Warwick

(2023-11 - 2024-10)

• Supported daily administration, staff coordination and operational activities.
• Monitored attendance, workflow and service standards.
• Assisted with operational checks, cash controls and reporting.

Relieving Manager - Warwick Supabets - Warwick

(2024-10)

• Coordinate daily operations, staff schedules, attendance and workflow.
• Maintain accurate records, review reports and communicate operational information.
• Handle cash controls, reconciliations and financial procedures.
• Resolve customer and operational issues professionally.
• Manage stock, consumables and operational supplies.
• Maintain compliance, security, health and safety standards.
• Monitor stock, consumables and supplies and follow up on operational shortages.

Grade 12 - Chesterville Extension Secondary School (2010-12)

Call Centre Studies - Patnet College (2012-01)

Life Skills Empowerment Course - World Changers Academy (2013-02)

Bookmakers' Manager Skills Program - South African Bookmakers' Association (2023-11)