Nomqhele Mlilo

Detail-oriented and dedicated Receptionist and Office Administrator with proven experience across the security and professional services sectors. Skilled in managing multi-line telephone systems, handling client inquiries, scheduling appointments, coordinating procurement of stationery and office equipment, and maintaining a welcoming, professional front-desk environment. Proven ability to multitask, prioritise administrative duties, and consistently deliver excellent service.

A collaborative team player with strong communication and organisational skills, committed to efficiency, accuracy, and creating positive first impressions.

Receptionist - All is Well Security

(2026-04)

Temporary Position

• Manage the reception area, welcoming clients, visitors, and staff in a professional and courteous manner
• Answer and direct incoming calls on a multi-line telephone system, taking accurate messages and transferring to relevant departments
• Order and maintain stationery supplies, ensuring adequate stock levels at all times
• Issue uniforms to security personnel, maintaining accurate records of all uniform allocations and returns
• Source and order office equipment as required, obtaining necessary approvals before purchases
• Handle incoming and outgoing mail, emails, and courier deliveries efficiently
• Schedule and coordinate appointments, meetings, and boardroom bookings for management
• Maintain visitor registers and issue visitor access in line with site security protocols
• Perform general administrative and clerical duties including filing, data capturing, and document management
• Liaise with suppliers and service providers to support smooth office operations
• Assist with ad hoc administrative tasks as requested by management

Administrator - NP Consultants (Pty) Ltd

(2025-11 - 2026-02)

• Managed front desk operations, ensuring a professional and welcoming environment for all clients and visitors
• Answered and directed incoming calls efficiently using a multi-line telephone system
• Scheduled appointments and maintained staff calendars to support smooth daily operations
• Handled incoming and outgoing correspondence including emails, courier services, and mail distribution
• Assisted clients with inquiries, resolving issues promptly and escalating complex matters when necessary
• Maintained accurate records, filing systems, and updated databases on a regular basis
• Supported administrative functions including data capturing, document preparation, and office coordination
• Coordinated meeting room bookings and prepared boardroom spaces ahead of scheduled meetings
• Monitored office supply levels and placed restocking orders to ensure uninterrupted workflow
• Collaborated with team members to improve customer service processes and overall office efficiency

Cleaner - Phakama Research and Development

(2021-08 - 2022-02)

• Performed daily cleaning duties including sweeping, mopping, dusting, and vacuuming of offices and communal areas
• Maintained high hygiene standards in restrooms, kitchens, and workspaces
• Sanitised surfaces and high-touch areas to ensure a safe and healthy working environment
• Followed health and safety regulations when handling cleaning chemicals and equipment
• Responded promptly to cleaning requests and urgent spills or maintenance issues