Nomvelo Dladla

I am a Real Time Analyst with expertise in data analysis, scheduling, and employee relations to enhance operational efficiency and workforce management. Proficient in reporting accuracy, Microsoft Excel, and communication to support real-time decision-making and optimize resource allocation. Driven to apply analytical skills and collaboration to improve productivity and contribute to organizational success.

HR Intern at CoActivate (2025-02 – 2025-07)

• Assisted in recruitment processes, including resume screening and interview coordination.
• Supported onboarding initiatives by preparing orientation materials and facilitating new hire training sessions.
• Maintained employee records using HRIS software, ensuring data accuracy and compliance with company policies.
• Contributed to employee engagement efforts through survey administration and feedback analysis.
• Coordinated training sessions, tracking attendance and evaluating participant feedback for continuous improvement.
• Collaborated on performance management processes, assisting managers with evaluation documentation and timelines.

Real Time Analyst at CoActivate (2025-08 – Present)

• Analyzed real-time workforce data to optimize staffing levels and enhance service delivery.
• Improved service level performance by identifying trends in real-time data and making necessary adjustments to workforce allocation.
• Monitored key performance indicators to ensure operational efficiency and adherence to service level agreements.
• Collaborated with management to identify trends and recommend actionable insights for resource allocation.
• Implemented process improvements that increased scheduling accuracy and reduced absenteeism rates.
• Developed reporting dashboards using advanced analytics.
• Enhanced scheduling efficiency to meet service demands, forecasts, and other tools to present to management.

N6 Certificate in Human Resource Management – Elangeni Tvet College (2022)