Tebogo Ramahlafi

I want to succeed in a stimulating and challenging environment that will provide me with advancement opportunities. I want to excel in this field with hard work, perseverance and dedication. I want a highly rewarding career where I can use my skills and knowledge for organizational and personal growth.

WFM Real Time Administrator at Merchants SA (2021-02 – Present)

Monitor schedule adherence, identify schedule inefficiencies, and flag operational service level risks. Adherence Monitoring Monitors daily absenteeism. Monitor non-adherence and communicates out-of-line situations. Identify issues that may impact the site's ability to meet service levels in real time Reviews performance across skill sets and recommends real time changes that will improve site performance.

• Monitor schedule adherence and identify schedule inefficiencies
• Flag operational service level risks
• Monitor daily absenteeism
• Communicate out-of-line situations
• Review performance across skill sets
• Recommend real time changes to improve site performance

Rain Customer Support at Merchants SA (2020-11 – 2021-01)

Assisting customers with router connections and assist with billing/invoice enquiries. Dealing with incoming and outgoing customer emails making sure their issues are resolved within the work frame time.

• Assist customers with router connections
• Assist with billing and invoice enquiries
• Handle incoming and outgoing customer emails
• Resolve customer issues within work frame time

Vodacom Customer Support at Merchants SA (2020-03 – 2020-11)

Assisting customers with billing/invoice enquiries and also with connection issues.

• Assist customers with billing and invoice enquiries
• Assist customers with connection issues

Master chef & supervisor at Debonair Pizza (2016-04 – 2019-08)

Cleaning, preparing and baking all different kinds of pizzas, overseeing the stock and packing of stock.

• Clean and prepare pizzas
• Bake different kinds of pizzas
• Oversee stock management
• Pack stock