Nomvuzo Maqubu

Energetic and reliable Front-of-House Professional with 4 years of experience in high-volume dining environments. Proven track record of providing exceptional guest service, managing complex orders accurately, and maintaining a positive attitude under pressure. Skilled in POS systems, wine pairing, and upselling to increase average check size.

Server at Zulu hut (2020-03 – 2021-11)

• Provided attentive service to a section of 5 tables in a high-turnover environment
• Increased beverage sales by 45% through active upselling of premium spirits and wine pairings
• Collaborated closely with kitchen staff (BOH) to ensure dietary restrictions and special requests are handled with 100% accuracy
• Trained and mentored new seasonal staff members on floor standards and menu knowledge
• Welcomed guests and managed the seating floor plan during peak weekend shifts
• Maintained a deep understanding of the menu, including daily specials and ingredient sourcing
• Ensured the dining area remained pristine and fully stocked, adhering to strict health and safety protocols

General worker at Mhlontlo Municipality (2023 – 2023)

Sales agent at Credico (2024 – Present)

N6 in Human resource management – Zimbane TVET College (2022)

Grade 12 (2019)