Nonelwa Anta

Experienced Network Engineer with over 5 years of experience in telecommunications and network operations support. Skilled in network monitoring, fault management, technical troubleshooting, Netcool monitoring, and first-line maintenance support. Strong ability to analyze network issues, coordinate with operational teams, and provide root cause analysis to ensure efficient service delivery.

Network Engineer at Vodacom – Techno Center (2022-03 – 2025-11)

• Provided technical support and assistance to field technicians across all regions.
• Monitored network performance using Netcool and Network Management Elements.
• Handled fault reporting, escalation, tracking, and resolution processes.
• Assigned operational tasks for first-line maintenance and remote fault resolution.
• Identified communication losses and ensured incidents were logged and resolved promptly.
• Managed and updated fault tickets until closure.
• Analyzed current and legacy network faults using available reports and monitoring systems.
• Prepared first-line maintenance updates and root cause analysis reports.
• Responded to customer and operational queries via telephone and email.

Higher Certificate in ICT – Cape Peninsula University of Technology (CPUT) (2015)

Matric – Manyano High School (2013)