Noni Blu

Energetic, hardworking, and multi-skilled professional with experience in administration, records management, and client service. Proven ability to provide efficient support to both internal and external stakeholders. Effective communication, organisational, and problem-solving skills, with a commitment to delivering high-quality service and keeping professional standards.

RECORDS MANAGEMENT OFFICER - UMNGENI – UTHUKELA WATER

(2023-09 - 2025-09)

• Managed safekeeping of active and archived records
• Provided registry and administrative support across departments
• Maintained digital and physical filing systems
• Ensured compliance with records management legislation
• Handled incoming and outgoing correspondence
• Supported audit preparation and reporting processes
• Monitored document control, indexing, and file classification
• Compiled and submitted monthly reports
• Ensured confidentiality and security of organisational records
• Handle and run the strong room
• General registry duty
• Circulate within organisation's library
• Aid internal stakeholders with digital library enquiries
• Circulate within organisation's reception and administration desk
• Once in three months stock taking within SCM department

QUEQUE MARSHAL - UMNGENI – DEPARTMENT OF EMPLOYMENT AND LABOUR

(2022-04 - 2022-10)

• Provided frontline support and managed client queues within the labour centre
• Provided help desk and clerical support
• Assisted clients with completion of UIF and related application forms
• Responded to client enquiries (in-person, telephonic, and email)
• Verified documents and guided clients on application requirements
• Captured applications using online systems (UFiling)
• Checked application status on internal systems (Siyaya, VO)
• Performed general administrative duties (filing, scanning, printing)
• Supported job seekers with online employment services (ESSA)

SALES CONSULTANT - GOODERSON VACATION CLUB

(2022-04 - 2022-10)

• Promoted and sold holiday packages
• Managed client bookings and reservations
• Provided customer service and handled enquiries
• Achieved daily sales targets
• Advised on places to book and co-ordinated bookings

CALL CENTRE SALES AGENT - TOURIST JUNCTION (PLATINUM LEISURE)

(2018-01 - 2018-03)

• Conducted outbound sales calls
• Assisted customers with bookings and enquiries
• Captured customer information and processed sales
• Maintained excellent telephone etiquette

PROMOTER - GALE - FORCE MARKETING

(2018-01 - 2018-03)

• Promoted products in-store and at events
• Engaged with customers and increased brand awareness
• Achieved sales targets
• Event hosting
• Print publications

GRADE 12 - OLD MILL HIGH SCHOOL (2014)

THREE-YEAR NATIONAL DIPLOMA (NQF LEVEL 6) - DIPLOMA IN LIBRARY AND INFORMATION STUDIES - DURBAN UNIVERSITY OF TECHNOLOGY (2021)

NQF LEVEL 4 - 4IR AND FUTURE SKILLS FOR MANAGEMENT OF DIGITAL RECORDS IN THE INTELLIGENT AGE - MICTSETA (2025)