Cellular Associates - Mr. Price Group - Capital Centre, Pietermaritzburg
(2025-02)
- Facilitate and manage out of box failure (OBFs) and repair policies
- Provide comprehensive follow-up to customers regarding repairs
- Maintain knowledge of current sales, promotions and campaigns
- Provide tailored knowledge of each device as per customer needs
- Provide fast, and friendly service to each customer
- Efficiently drive sales through up selling and KPIs
- Achieve individual and store targets
- Merchandise, receive and replenish stock on the floor
- Knowledge of stock loss, prevention and related policies
- Assist customers with account queries
- Assist customers with any technical errors with their device
- Ensure that the store is presentable and neat
- Ensure that all paperwork is done and filed accordingly
- Process sales accurately using POS system
- Educate customers about each device, account
Tutor/Facilitator - Free State
(2024-02 - 2024-11)
- Performed administrative duties
- Monitored students' progress
- Facilitated one-on-one meetings with students to assist with assignments and general tasks
- Dealt with students queries and complaints
- Encouraged independent learning
- Provided constructive feedback and motivated students
- Delivered tailored class tutorials
- Marked student's scripts
Hostess - Spur Steak Ranches - Pietermaritzburg, Midlands
(2023-06 - 2023-08)
- Greeted and welcomed customers with a smile
- Handled table and table reservations
- Provided menus to customers
- Provided personalized customer service
- Handled customer complaints
- Facilitated waiting times to customers
- Ensured customers received attentive service
- Pitched in serving drinks at a fast pace
She Representative - East End Civils - King Shaka International Airport (Extension of Bravo and Apron Taxiway Road Maintenance)
(2019-07 - 2020-01)
- Emergency Coordinator.
- Enforced health and safety compliance on site
- Responsible for compiling safety file
- Coordinated the daily functioning of the training schedule.
- Conducted toolbox talks.
- Fire Equipment Inspections.
- Identified hazards on site and conduct emergency evacuation drills.
- Incidents/Accident Investigations
- Inspection of PPE.
- Inspection of hand tools.
- Conducted She rep reports recording deviations and close outs.
- Investigated employee's complaints related to health and safety
- Represented employees in the health and safety committee meeting
- Performed administrative duties
Office administrator/Front desk - Green Arch Solutions - Pietermaritzburg
(2018-01 - 2019-06)
- Designing office workflows
- Supporting other Office Managers and department heads
- Serving as the first point of contact between the company and its customers, vendors, and visitors
- Completing clerical and administrative tasks for an office
- Welcoming and directing visitors.
- Coordinating meetings and appointments
- Performing clerical tasks, like answering phones and responding to emails
- Coordinating office activities and operations to secure efficiency and compliance to company policies.
- Supervising administrative staff and dividing responsibilities to ensure performance.
- Keeping stock of office supplies and placing orders when necessary
- Filing important documents, such as reports, meeting notes, emails, and letters.
- Processing and filing invoices.
- Overseeing office supplies and services, including restocking supplies, relocating employees to new areas, setting up desks and equipment for new hires, arranging parking permits for employees, or creating important office forms
- Overseeing administrative functions and supervising other members of the administrative team
- Greeting clients, answering phone calls, and replying to client emails
