Carine Deist

Professional and highly organised hospitality administrator with more than fourteen years of experience providing exceptional front-office support, guest services, administration, reception, events coordination and operational assistance within luxury lodges, restaurants and corporate environments. My career has been built around creating positive first impressions, managing multiple priorities simultaneously and ensuring that operations run efficiently behind the scenes. I pride myself on my professionalism, attention to detail, strong organisational skills and ability to build positive relationships with guests, clients, colleagues and management alike.

Having worked in luxury hospitality where exceptional service is expected every day, I understand the importance of confidentiality, accuracy, professionalism and excellent communication.

Assistant Restaurant Manager & Events Assistant - Jessica's Restaurant / Coppa Bar (Pty) Ltd

(2024-09)

• Coordinate customer bookings and events
• Liaise professionally with clients
• Prepare event documentation and invoices
• Manage daily administration
• Train staff on new operational systems
• Provide excellent customer service

Food & Beverage Manager | Designated Lodge Manager | Camp Manager - AHA Makalali Private Game Lodge

(2017 - 2020)

• Managed front office operations
• Welcomed VIP and international guests
• Coordinated conferences and corporate events
• Managed guest correspondence
• Oversaw bookings and special requests
• Managed procurement and stock administration
• Supervised staff scheduling
• Maintained operational documentation
• Assisted senior management with daily administration

Receptionist / Front Office - Gondwana Game Reserve

(2016 - 2017)

• Guest check-in and check-out
• Reception duties
• Answering telephone enquiries
• Processing guest accounts
• Booking transfers
• Spa reservations
• Monthly stock administration
• Developed Standard Operating Procedures for Front Office

Front of House - The Bush House – Madikwe

• Reception
• Guest administration
• Accounts
• Stock administration
• General administration

Office Manager & Personal Assistant - BraamL Chem CC

• Reception
• Switchboard
• Client service
• Scheduling appointments
• Processing invoices
• Financial administration
• Stock management
• Purchasing
• Internet banking
• Office administration
• Pastel Accounting

National Diploma - Nature Conservation - Nelson Mandela Metropolitan University

Diploma - Guest House Management - University of Cape Town / GetSmarter

Certificate - Game Ranch Economics - Wildlife Campus