Nothando Ndlazi

Highly motivated, customer-centric, and dedicated tourism professional with a strong academic foundation in tourism operations and marketing. Proven experience as a local Tourism Ambassador, demonstrating excellent problem-solving, active listening, and guest service skills. Equipped with certified intermediate computer literacy and an essential understanding of the Protection of Personal Information Act (POPIA)

KZN Tourism Ambassador (Volunteer) - Tourism Centre - Mtubatuba, KwaZulu-Natal

(2023-03 - 2023-12)

• Guest Services & Bookings: Handled guest booking follow-ups and proactively suggested tailored itinerary additions or alternative packages.
• Local Industry Promotion: Promoted regional businesses and local tourism attractions using up-to-date industry knowledge.
• Quality Assurance: Verified information accuracy directly with local service providers to ensure promotional brochures matched service delivery
• Travel Safety & Compliance: Educated international and local visitors on travel safety, security protocols, and essential travel documentation
• Sales Support: Assisted guests by identifying alternative options or locating out-of-stock travel retail products based on custom requests

Higher Certificate in Tourism Management - Tourism Management - University of South Africa (UNISA) (2022)

Certificate in Intermediate Computer Literacy - Computer Literacy - Avuxeni Computer Academy (2024-05)

National Senior Certificate (Matric) - General Education - Umfolozi High School (2020-12)