Noxolo Shabalala

I am an accomplished Customer Success and Account Management professional with over 15 years of experience across SaaS, digital platforms, enterprise, professional services, and public sector environments. I bring a strong combination of customer success expertise, commercial acumen, analytical problem-solving, and operational excellence, enabling me to build trusted client relationships while driving business growth and customer retention. My experience managing large client portfolios, improving retention from 70% to 91%, and delivering multimillion-rand revenue growth demonstrates my ability to provide strategic guidance, optimize customer outcomes, and identify opportunities for process improvement.

I thrive in fast-paced, cross-functional environments where compliance, accuracy, and service delivery are critical. With an MBA (Cum Laude) from the University of Johannesburg, I have strengthened my ability to interpret financial and technical information, streamline workflows, collaborate effectively across teams, and support clients through proactive, data-driven strategies that ensure operational efficiency and long-term success.

Product Sales Specialist | Axiz (2025–March 2026)

• Managed a portfolio of 200 clients under the Veeam & Object first products
• Delivered product enablement sessions and client workshops & attending client & partner meetings to support relationship building.
• Identified growth opportunities through account analysis/ Upselling & Cross selling
• Collaborated with solutions architects and sales teams to deliver tailored client solutions
• Won 3x incentives for most sales on new Veeam products (Q1-115% target of revenue ($17,250) new velocity deals); Q2-Veeam Data Cloud target on 165% revenue ($297,000 achieved); Q3 – 133.3% ($19,965) of target achieved on M365 Backup upsell - up against 3 other competing distributors

Customer Relationship Manager | Property24 (2024-2025)

• Managed ~120 portfolio of SaaS clients and drove onboarding adoption strategies
• Analyzed client performance data to reduce churn, and drive strong client engagement to ensure client retention
• Improved portfolio retention from 70% to 91% through proactive client success initiatives
• Measured on retention, revenue and VAS upsell across the client portfolio
• Account mapping, Upselling on VAS offerings & Cross selling

Senior Account Manager | Metrofile (2020– 2023)

• Managed 60 National accounts including 20 enterprise clients
• Achieved 235% revenue growth on FYE 2022/2023 ($1,8 million revenue) through expansion strategies: And achieved 90% of target ($ 608,00 in revenue) in FYE 2021/2022
• Led onboarding processes and ensured SLA compliance

• MBA (Cum Laude) – University of Johannesburg (2025)
• Postgraduate Diploma – University of Johannesburg (2024)
• Advanced Diploma – University of Johannesburg (2023)
• National Diploma – Durban University of Technology