Kevin Pather

Dedicated Customer Success Manager with extensive experience in cybersecurity, adept at managing enterprise client relationships and acting as a trusted advisor. Proven ability to translate complex security risks into actionable business recommendations and present clear security posture updates. Skilled in coordinating cross-functional teams to optimize client environments and drive account growth, ensuring alignment with business objectives.

Committed to delivering exceptional service and fostering strong client partnerships to enhance cybersecurity value.

Customer Success Manager - Cybersecurity at Cyberlogic (2024-10 – Present)

• Cultivate and manage enterprise client relationships across cybersecurity and technology services, ensuring service outcomes align with client priorities and business objectives.
• Serve as a dedicated liaison between clients and technical delivery teams, translating complex security risks, remediation requirements, and solution recommendations into actionable business strategies.
• Develop and deliver comprehensive client-facing security posture updates, progress reports on remediation efforts, identified blockers, and strategic next steps for both technical and business stakeholders.
• Orchestrate internal security, infrastructure, and project teams to facilitate seamless delivery, onboarding, optimisation, and continuous improvement within client environments.
• Proactively identify client needs, service gaps, and opportunities to enhance value through additional cybersecurity and managed service offerings, supporting account growth.

Cybersecurity Specialist - Pre-Sales at Vox Telecom | Armata Cyber Security (2022-04 – 2024-09)

• Provide technical expertise to sales teams, including scoping, solution design, proposal contributions, and client-facing documentation for cybersecurity engagements.
• Conduct detailed vulnerability assessments and support penetration testing initiatives, translating technical findings into practical, risk-based recommendations.
• Facilitate client workshops to articulate risk exposure, security vulnerabilities, remediation priorities, and the demonstrable value of proposed control enhancements.
• Generate structured risk reports that clearly outline critical vulnerabilities, potential business impact, exposure levels, and recommended mitigation actions.
• Contribute to vendor risk assessments and security scoring processes utilizing specialised tools such as Black Kite, OneTrust, and Securiti.ai.

Cybersecurity Analyst at F-SI (2021-07 – 2022-03)

• Execute vulnerability scanning, perform in-depth security analysis, and track remediation progress across diverse client environments.
• Assist in incident response investigations, maintain risk documentation, and undertake follow-up actions to minimise security exposure.
• Support security monitoring and reporting functions to enhance operational security visibility and effectiveness.

Key Account Manager at Experian

Account Manager at Synchromed

Sales & Customer Relations Executive at EMD Technologies

Technical Support Intern at DRS Technologies

Certificate in Business Management – Damelin

Matric – Sandown High School