Ntokozo Ndiyane

I am an enthusiastic and proactive customer service and administrative professional with experience in customer support, invoicing, documentation, and operational reporting. I am seeking to contribute my strong communication, organisational, and problem-solving skills within a dynamic team environment focused on service excellence, accuracy, and operational efficiency.

Customer Care Consultant - Hollywoodbets Sportbook

(2024-10 - 2026-05)

• Managed customer inquiries across multiple platforms, ensuring accurate, timely, and professional resolution of queries and complaints.
• Conducted required security and verification checks to support compliant and effective query resolution.
• Provided clear information on products and services while educating customers and maintaining service standards.
• Logged and maintained customer complaints by capturing accurate and complete customer information.
• Ensured full compliance with company policies, procedures, and regulatory requirements in all customer interactions.
• Investigated and resolved customer issues by coordinating with internal departments and external stakeholders.
• Applied strong customer service principles while maintaining professionalism, empathy, and attention to detail.
• Managed customer queries within agreed turnaround times to support operational efficiency.
• Consistently met and maintained assigned KPIs, contributing to high performance and service excellence.

Sales Consultant - Hollywoodbets Sportbook

(2026-05)

• Assist customers in selecting products that best meet their individual needs and preferences.
• Provide accurate product information and make appropriate product recommendations.
• Handle customer enquiries, complaints, and feedback professionally and efficiently.
• Build and maintain strong relationships with both new and existing clients.
• Capture and process customer bets accurately via telephone.
• Process bet cancellations in accordance with company procedures and policies.
• Direct customer calls and enquiries to the appropriate departments for further assistance.

Further Education and Training Certification - General management Level 04 - Service Sector Education and Training Authority (2025)

Bachelor of Social Science - University of KwaZulu-Natal (2019)

High school - Kwa jabula High School (2014)

National senior Certificate - Kwa jabula High School