Ntombi Lindani

Energetic and results-driven customer service professional with over five years of experience in high-volume retail and call center environments. Skilled at building relationships, handling transactions accurately, and meeting sales targets. Proven ability to adapt, solve problems quickly, and deliver excellent service under pressure. Eager to contribute my strong work ethic and communication skills to a dynamic customer care team.

Call Center Agent at iTalk2U (2023-02 – 2024-03)

• Managed daily outbound and inbound calls, assisting customers with tailored insurance solutions.
• Consistently exceeded sales targets by an average of 20% through effective needs analysis and upselling.
• Maintained strong client relationships, boosting customer satisfaction and repeat business.
• Ensured clear communication to help clients understand complex insurance options.

Cashier at Winnie's Fast Food, Chris Hani Baragwanath Hospital (2018-01 – 2022-11)

• Processed over 150 transactions daily with accuracy and attention to detail.
• Issued receipts, refunds, and handled cash and card payments efficiently.
• Promoted new menu items and cross-sold products, increasing daily sales by up to 15%.
• Resolved customer concerns promptly, maintaining a positive store reputation.

Diploma in Small Business Management – University of Johannesburg

National Senior Certificate – Malvern High School (2015)