Cashier / Petrol Attendant - BP Garage
(2020-01 - 2024-12)
- Processed fuel payments and managed both cash and card transactions with accuracy and accountability
- Delivered friendly, attentive customer service while assisting with fuelling and product queries
- Maintained compliance with all safety, hygiene, and operational procedures
- Conducted daily equipment checks on pumps and stock levels to ensure smooth operations
- Ensured accurate shift handovers and balanced till reconciliations at end of each shift
Brand Promoter - The Really Great Brand Company
(2008-01 - 2020-12)
- Engaged directly with customers to promote products and drive brand awareness across retail and event locations
- Delivered product demonstrations and distributed samples in alignment with brand guidelines
- Collected and reported customer feedback to inform marketing strategies and campaign improvements
- Set up and dismantled professional promotional displays at in-store and external event sites
- Reported daily activity summaries and campaign progress to team leaders
Call Centre Agent — Customer Service - CCI
Approx. 1 Year
- Responded to inbound customer enquiries with professionalism and efficiency
- Handled complaints and escalations with empathy, resolving issues to customer satisfaction
- Maintained accurate and up-to-date customer records within CRM systems
- Consistently met and exceeded daily and weekly individual performance targets
- Escalated complex matters to supervisors in line with escalation protocols
Retail Sales Assistant - Loads of Living
- Assisted customers with product selection, enquiries, and purchase decisions
- Maintained store presentation, visual merchandising standards, and cleanliness
- Operated POS systems and processed sales transactions accurately
- Managed stock replenishment, shelf organisation, and inventory checks
- Adhered to all store policies, procedures, and loss prevention protocols
Executive Secretary - The Vusi Oakford Community
- Provided high-level administrative and secretarial support to executive leadership
- Managed executive calendars, scheduled meetings, and coordinated appointments
- Drafted and distributed official correspondence, internal memos, and reports
- Maintained organised filing systems and managed all office documentation
- Coordinated community events, stakeholder engagements, and organisational initiatives
- Served as the primary point of contact for stakeholders and visiting parties
