Ntombi Mlaba

Experienced and results-driven Retail Manager with extensive experience in retail operations, team leadership, administration, sales management, and stakeholder engagement within a prestigious beauty retail environment. Strong background in staff management, KPI monitoring, event planning, payroll administration, customer relations, and achieving business objectives. Skilled in communication, problem-solving, operational planning, and delivering high standards of customer service.

Retail manager - Estée Lauder companies/ Mac cosmetics

(2016-04 - 2025-10)

• Event planning and coordination
• Conducting Personal Development Plans (PDPs)
• Monitoring team performance and Key Performance Indicators (KPIs)
• Reporting to senior management
• Administrative duties and documentation management
• Staff scheduling and workforce planning
• Payroll and commission administration
• Collaboration with internal and external stakeholders
• Presenting sales reports, revenue analysis, and forecasts to management
• Implementing and maintaining organizational standards
• Handling staff and customer complaints professionally
• Stock control and inventory management
• Team leadership, coaching, and performance management

Financial adviser - Sanlam

(2026-04)

• Providing professional financial advice tailored to clients’ needs and financial goals
• Conducting client financial needs analysis and risk assessments
• Selling and promoting life insurance, funeral cover, savings, investment and wealth protection products
• Building and maintaining strong client relationships
• Identifying new business opportunities and generating leads through networking and referrals
• Assisting clients with policy applications, amendments, reinstatements, and claims processes
• Reviewing clients’ existing policies and recommending suitable financial solutions
• Ensuring compliance with financial regulations, company policies, and industry standards
• Maintaining accurate client records, reports, and documentation
• Achieving sales targets and performance objectives
• Conducting follow-ups and after-sales service to ensure customer satisfaction and retention
• Educating clients on financial planning, risk cover, and long-term financial security
• Handling client queries and resolving concerns professionally

MS Word • MS Excel - IT Intellect (2007-02 - 2007-06)

Matric certificate - English Second Language (HG) • IsiZulu First Language (SG) • Geography (SG) • History (SG) • Biology (LG) - Zibukezulu Technical School (2003 - 2003)