Customer Service Specialist
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With five years of experience in the contact centre industry supporting US and UK clientele, I am eager to bring my customer-focused approach, problem-solving skills, and technical proficiency to your team.In my previous roles, I have handled high volumes of inbound inquiries across phone, email, and chat. On a typical day I Responded to customer requests, complaints, and issues with professionalism and empathy
Investigated delivery delays, shortages, damages, and operational concerns, then communicated clear updates and next steps
Opening, updating, and resolving cases in CRM systems while documenting interactions thoroughly
I am proficient in Microsoft Office 365 (Outlook, Excel, Word, Teams) for reporting, correspondence, and collaboration, as well as CRM tools commonly used by contact centres such as GCS, Salesforce and OSC for case management and interaction tracking. I quickly adapt to new systems and processes and am comfortable working with transportation-related tools and databases. I would welcome the chance to discuss how my experience can contribute to your customer care team.
