Nwabisa Nontanda
I am a dedicated,client-focused professional with experience in customer service,administration,and financial services, known for my strong communication,reliability,empathy, and ability to build positive relationships while delivering efficient,high-quality support.
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About
Administrative and Virtual Assistant professional with 5+ years' experience supporting client onboarding, compliance documentation, and office operations across financial services and education. Known for accurate record-keeping, dependable follow-through, and calm handling of client queries. Currently completing a Long-Term Insurance Advisor qualification; comfortable with Microsoft Office and Google Workspace, and adaptable to remote, tech-forward work environments.
Experience
Financial Advisor Assistant at Fairbairn Consult (2024-01 – Present)
- Support client onboarding, documentation, and compliance processes, ensuring records meet regulatory and company standards
- Maintain accurate and confidential client files across the full client lifecycle
- Respond to client queries on financial products, escalating complex cases as needed
- Prepare reports and supporting materials for portfolio reviews
- Identify and implement small process improvements that reduce administrative turnaround time
Learner Support Agent (Freelance/Contract) at Department of Education (2013 – 2017)
- Provided learner support services on a freelance basis for the Department of Education
- Maintained accurate records and communication throughout the engagement
Administrative Clerk at Jongilizwe College (2018-01 – 2023-10)
- Maintained student and staff records with a strong track record of accuracy over a 5-year period
- Coordinated scheduling, correspondence, and day-to-day office operations for the department
- Handled financial administration tasks including billing queries and reconciliation support
- Organized and minuted internal meetings, ensuring timely follow-up on action items
- Redesigned filing and document organization systems to improve retrieval speed and reduce errors
Teller / Customer Service Clerk at Absa Bank (2007-12 – 2012-01)
- Processed daily customer transactions accurately under time-sensitive conditions
- Managed cash float and completed daily reconciliations with zero discrepancies
- Resolved client queries professionally, maintaining high customer satisfaction
- Guided clients through documentation and banking processes
- Promoted digital banking channels and cross-sold relevant products, contributing to branch targets
Education
Grade 12 – St. Cuthbert's Senior Secondary School (2003)
