Nyandano Thanyani

I am a motivated IT technician with a passion for problem solving and drive to learn. I have strong communication skills and customer/client focused approach. I hold a degree in IT, certificates in IT, and plenty advanced technical experience.

IT DESKTOP SUPPORT TECHNICIAN - Mohato Projects (Pty) Ltd - Contractor - Assigned to Department Of Trade, Industry And Competition (DTIC)

(2025-10)

• Provide end-user IT support (onsite & remote) for general staff and executive users
• Troubleshoot and resolve issues related to laptops, printers, software and network.
• Use Configuration manager Console for device configuration, deployment and remote assistance.
• Log, track, and update incidents and service requests using CA Service manager.
• Managing projectors, cameras, microphones, streaming systems and ClickShare presentation tools.
• Assist with computer setup, domain registration, backup and troubleshooting.

IT SUPPORT TECHNICIAN - Department Of Home Affairs

(2022-11 - 2025-10)

• Assisting the IT Manager with support for all regional offices
• Updating and repairing existing computer equipment
• Resolving network, email and internet connectivity issues
• Creating users accounts and deleting user accounts
• Configuring network printers and LAN. Outlook IMAP backup and restore.

JUNIOR IT TECHNICIAN TRAINEE - Richfield Graduate Institute Of Technology

(2017-01 - 2018-04)

• Assisting Senior Technicians with troubleshooting hardware & software issues.
• providing Technical Support to end-users via phone, email, or in person.
• Reloading OS to new and old computers, Configuring Printers, Network (TCP/IP,DNS, DHCP, IMAP)

Bachelor Of Science - Information Technology - RICHFIELD GRADUATE INSTITUTE OF TECHNOLOGY