Okuhle Nditha

Highly skilled and dedicated Human Resources Management candidate with 18 months experience in providing exceptional administration services. Excellent communication and problem-solving skills, able to adapt to handle challenging situations with professionalism and empathy. Strong multitasking abilities and positive attitude towards clients and management. I am aiming to leverage my expertise to contribute to the success of a client driven organisation.

Human Resources Management Intern - South African Police Service

(2024-04 - 2025-10)

• Administrative duties:
• Organised 6-8 meetings each week for employees and their executives.
• Scheduled 18+ appointments telephonically and provided reminders on email in advance
• Copied and scanned over 80+ emails per day to improve office efficiency.
• Types memorandum and emails and entered information on the database.
• Made 30+- inbound and outbound telephones per days to improve productivity.
• Cataloged paperwork and met deadlines.
• Filed documents alphabetically and numerically to ensure organisation office environment.
• Prepared and received messages from executives for appointments.
• Core HR Duties:
• Updated the absenteeism registration on a day-to-day basis to monitor absence of employees.
• Updated the service termination register to ensure to monitor in the cases of retirement.
• Updated the disciplinary register on Wednesdays to ensure all required documents are recorded.
• Updating the training register to ensure all training courses are implemented.
• Updated the transfer register to indicate which transfers are successful.
• Prepared performance appraisal files for the new financial year for each shit and each HR department.
• Categorically divided the type of leave of employees.
• Prepared minutes and agendas of executives meetings.
• Assisted in benefit administration by updating employee information and endured accurate record keeping.
• Assisted with the recruitment process by dividing successful and unsuccessful candidates and ensured accurate record keeping.

Customer Advisor - Sigma Connected

(2026-03)

• Exceeded customer service expectations by going above and beyond
• Achieved high KPI percentage with customer service approach
• Answered 40+ inbound calls per day to address customer inquiries.
• Achieved CHI target every week with increased customer satisfactory ratings
• Resolved complex complaints in less than one month
• Achieved high percentage of interacting with customers via email
• Assisted customers with product inquiry and provided accurate information
• Achieved sales targets for the month
• Formally opened, effectively and resolved customer complaints and communicated with relevant teams in a timely and satisfactory manner
• Collaboration with team members with a plan of action to improve customer service processes and procedures
• Providing technical support to customers via phone and email.
• Escalated complex technical issues to appropriate

N6 Human Resource Management - Human Resource Management - Boland College (2022)

Grade 12 - Noodle Paarl High (2020)