Omphile Sehunoe
Call Centre Agent
Rivonia, City of Johannesburg Metropolitan MunicipalityMember since January 12, 2026
customer servicecommunication skillsProfessionalismTime Managementorganizational skillsProblem analysis and problem solvingCreativityFast pace
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About
Inbound Call Centre Agent
Experience
Call Centre Agent - Finrite Insurance Company - Johannesburg
(2011-06 - 2011-07)
Inbound Call Centre Agent
- Resolving, paying out insurance claims
- Handling insurance claims
- Handling and filing information of new members
Guest Relations Officer - Palace of the Lost City - Rustenburg
(2012-05 - 2015-06)
- Check in & Checkout of guest
- Relating to guest tours
- Concierge assistant
- Checking rooms
- Answering phone calls & emails
- Preparation of group arrivals
- Updating guests nationality country status
Frontdesk Receptionist - Protea Balalaika Hotel by Marriotte - Sandton
(2016-05 - 2017-08)
- Check in & out of Guest (Opera System)
- Preparing invoices for individual & company bookings
- Managing cashflow
- Relating to guest queries
- Answering phone calls & emails
- Prepare group arrivals
Guest Relations Officer - The Saxon Hotel - Sandhurst
(2017-09 - 2020-07)
- Welcome guests as they arrive
- Concierge assistance
- Answering phone calls & emails
- Inspection of rooms
- Prepare paperwork for individuals & group arrivals
Education
Cabin Crew Aviation Training - Ept Aviation (2015-10 - 2015-12)
Introduction to Sap Navigation Systems - Rustenburg Computer Academy (2011-06 - 2011-08)
Matric Certificate - Grenville High School (2005-01 - 2005-01)
Skills
Call Centre Agent
