Sisanda Khoza

Willing to relocate: Anywhere

Call Centre Agent at Teleperformance (2023-07 – Present)

• Provide troubleshooting for customer's technical errors
• Change personal information(email address & username details) according to customer's request
• Make arrangements for device replacements and educate customers on proper device use
• Did SME duties and floor support

Project Trainer at Teleperformance (2024-10 – 2025-06)

• Design comprehensive learning material that accommodates all learning styles.
• Utilize real world examples and appropriate resources to support the learning process.
• Performance TNA to determine areas of opportunities and conduct refresher sessions to bridge those gaps.
• Study delegates' strengths and weaknesses, and relay findings to Operations during handover process.
• Ensure monthly quizzes and assessments are completed to confirm compliance with client requirements for all training events.
• Conduct new starter training as well as refresher, up-skilling and cross skilling training.
• Capture learner records in line with administrative requirements: Completing Quarterly Business Reports; Complete delegate attendance registers; and Update operational skills matrix.

BSc (Bachelors) in Life and Earth Sciences majors in Microbiology and Plant pathology – UKZN (2019-02 – 2022-12)