Onalenna Khoza

Motivated individual with a background in Economics and Psychology studies at Rhodes University, currently seeking immediate employment. I bring hands-on experience in customer service, administration, and small business operations, along with strong communication skills, adaptability, and a strong work ethic. I am ready to contribute positively in a fast-paced environment.

Junior Manager - TomToc Clearwater - Gauteng, South Africa

(2026-03 - 2026-05)

• Assisted with supervising daily store operations and staff activities.
• Helped ensure excellent customer service and smooth workflow.
• Handled customer queries and resolved issues professionally.
• Supported stock management and general administrative duties.
• Worked closely with the team to maintain a productive work environment.

Administrative Assistant - King Marinade - Pretoria, South Africa

(2022-06 - 2023-01)

• Assisted with daily operations in a fast-paced environment, ensuring smooth service delivery.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Resolved customer concerns efficiently and professionally.

General Assistant - Bodese Café - North West, South Africa

(2023-10 - 2024-01)

• Assisted with daily operations, ensuring smooth workflow and increasing overall productivity.
• Supported team members to maintain productivity during busy periods.
• Enhanced customer satisfaction with timely response to inquiries and resolving issues promptly.
• Responded to telephone, email, and in-person customer inquiries.
• Fostered a positive work environment through proactive problem-solving approaches.

Babysitter - Private household - North West, South Africa

(2021-12 - 2022-12)

• Maintained a clean and organized environment to ensure the well-being of children under care.
• Demonstrated responsibility, patience, and strong interpersonal skills.

Bachelor of Arts - Economics and Psychology - Rhodes University

National Senior Certificate (NSC) Bachelor's Degree - Ntolo High School (2021)