Qulandre Dauth

Detail-oriented Administrative Assistant with experience in office administration and customer service. Skilled in invoicing, quotations, and Sage Accounting, with a strong ability to manage systems, maintain accuracy, and support business operations efficiently. Professional, organised, and able to work well under pressure.

General Admin - AETA Training Solutions

(2024-06)

• Filing and typing of documents
• Organising and maintaining effective filing systems
• Managing and updating training schedules
• Assisting with training materials, manuals, and content
• Ensuring correct training material is issued to assessors
• Issuing and couriering certificates
• Submitting monthly printer readings
• Answering calls, forwarding calls, and taking messages
• Answering mails, forwarding mails, and taking messages
• Managing Quality Management System (QMS) documentation
• Preparing invoices and quotations on Sage Accounting

General Admin and Customer Consultant - Samsung Customer Service Centre (Pandodox)

(2023-12 - 2024-02)

Admin Assistant and Customer Consultant roles combined.

• Managing reception duties
• Data entry
• Tracking devices
• Assigning devices to technicians
• Creating customer profiles on the system
• Communicating relevant solutions to customers
• Composing and distributing emails
• Answering and redirecting phone calls, as well as taking messages
• Handling customer queries
• Conducting customer-facing activities such as demonstrating key features, assisting with device setup, and resolving issues
• Interacting with customers to handle complaints and provide solutions
• Informing customers of company services and products available
• Maintaining records of customer interactions
• Ensuring customer satisfaction or referring customers to supervisors
• Identifying opportunities to upsell other products and services

Multiple Roles - Administrative & Reception Work

(2021-12 - 2023-02)

• Reception
• PA Duties
• Invoicing
• Client Liaison
• Marketing
• Beauty Apprentice

Customer Service and Operations - Waitressing

(2020-10 - 2021-09)

• Customer Service
• Till Operation
• Stock Control

Matric - Hoërskool Garsfontein (2016 - 2020)

Certification - First Aid Level 1 - AETA Training Solutions

Certification - Basic Fire Fighting - AETA Training Solutions

Certification - Assesor - DEE's Training

Certification - Facilitator - DEE's Training