Onthatile Mphaka
Customer Service Representative | LLB Student
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About
Motivated and hardworking LLB student with strong communication, customer service, and problem-solving skills. Experienced in dealing directly with customers, handling payments, responding to customer needs, and maintaining professional relationships. Able to work well under pressure, adapt quickly to new environments, and work effectively both independently and as part of a team.
Proficient in Microsoft Office and comfortable using computer systems. Seeking an entry-level Call Centre, Customer Service, Internship, or Learnership opportunity.
Experience
Food Service Assistant at MJIMARO FOOD COURT (2024-06 – 2024-12)
- Assisted customers with food orders
- Processed payments
- Served food and beverages
- Resolved customer queries professionally
- Maintained hygiene standards
- Worked effectively in a fast-paced environment
HOME-BASED CHILDCARE ASSISTANT (2022-01 – 2024-10)
- Maintained communication with parents
- Organised daily schedules and activities
- Managed responsibilities independently
- Responded calmly to emergencies
- Demonstrated patience, responsibility, and attention to detail
Education
Bachelor of Laws in LLB – University of South Africa (UNISA)
National Senior Certificate in Matric – Modiri Secondary School (2021)
