Onwaba Mtuzula

I have over six years of experience in customer service, sales, and leadership, I'm confident in my ability to drive business growth and deliver exceptional results. My background in people management has taught me the importance of strong communication skills, empathy, and a solution-oriented approach. I'm passionate about building strong relationships with clients and colleagues. I'm pursuing my Bachelor of Commerce in Supply Chain and Operations Management at the University of South Africa.

• Provide educational or sales information about the product or service (based on a specific client need)
• Contact clients for outbound sales when assigned during downtime.
• Carefully check information for verification where this relates to the client or client documentation.
• Serve as both first and second-level support and advise or train clients on the product or service, and the correct use of constraints thereof.
• Process insurance claims, credit checks, and credit applications for clients.
• Drafting reports, going through weekly, quarterly and monthly stats.
• Ensure accurate capturing and administration of data for real-time access, consistency, and reporting.

Bachelor of Supply Chain and Operations Management

Feb 2023 - Present - University of South Africa, Cape Town

• Skilled in sourcing and procurement strategies to enhance the supplier relationships and reduce costs.
• In-depth understanding of logistics and supply chain processes to optimize operational efficiency.

Higher Certificate in Economics & Management Sciences

Feb 2022 - Feb 2023

University of South Africa, Cape Town

• Developed foundational knowledge in micro and macroeconomics, focusing on supply and demand, market structures, and economic indicators.

National Certificate Vocational Transport & Logistics Level 4

Jan 2016 - Apr 2019

College of Cape Town, Cape Town 

Gained proficiency in transport economics and logistics planning to effectively

Manage transport operations.

Learned about inventory management systems to optimize stock levels and

Reduce lead times in logistics operations.

National Senior Certificate Grade 12 Jan 2015 - Dec 2015 

Kuils River Technical High School