Oratile Mangoane
Customer Service Specialist
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About
Motivated and adaptable Bachelor of Arts (Psychology) student at Nelson Mandela University with experience in customer service, freelance research participation, copywriting, and transcription. Recently completed certifications in Google AI Essentials, Cybersecurity Awareness, and Intellectual Property Law. Passionate about AI, psychology, technology and research.
Experience
Customer Service Specialist - Cloudworkers.co
(2025-01)
Customer Service Specialist - Texting Factory
(2024-01)
Freelance Research Participant - Prolific
(2023-11)
Freelance Writer & Audio Transcriptionist - Fiverr
(2023-09)
Volunteer - IRONMAN South Africa
(2022-01 - 2022-12)
Assisted with event operations, athlete support and logistics.
Education
Bachelor of Arts - Psychology - Nelson Mandela University (2024-01 - 2027-12)
Certificate - Intellectual Property Law - WIPO–UNIGE Summer School (2026-01 - 2026-12)
National Senior Certificate - Matric - Mathulamisha High School (2022-12)
