Oshanthini Johnson

Client-focused Sales, Client Care, and Beauty Industry Professional with over 15 years' experience across insurance, telecommunications, retail, and premium beauty brands. Proven ability to build strong client relationships, meet and exceed sales targets, manage stock and administration, and deliver high-quality customer service across inbound, outbound, and face-to-face environments. Adaptable, detail-oriented, and skilled in both consultative sales and customer retention.

Client Care Advisor | Collections Advisor | New Business Sales at Outsurance & Hastings Direct (Outsurance Shared Services) (2023-04 – 2025-12)

• Provided professional support to existing policyholders by amending policies and managing product additions and removals
• Assisted clients with account enquiries, refunds, payments, and general financial services support
• Delivered high-quality customer service while ensuring compliance with insurance and financial regulations
• Managed arrears collections by negotiating payment arrangements and resolving credit queries
• Offered tailored payment solutions to retain client cover and protect insured assets
• Built and maintained strong client relationships to support revenue recovery
• Serviced new UK-based customers applying for car insurance
• Deliver product information, quotations, and onboarding support for all car insurance applicants

Mall Ambassador at Coty (2022-05 – 2023-03)

• Drove retail sales across Coty fragrance brands within Somerset Mall
• Partnered with in-store sales teams to achieve and exceed store targets
• Managed ordering of stock and testers, reporting directly to the Area Manager
• Coached fragrance consultants to improve product knowledge and performance
• Ensured merchandising compliance with brand guidelines and planograms
• Developed and tracked daily, weekly, and monthly sales plans

Beauty Sales Consultant – Skincare, Makeup & Fragrances at Elizabeth Arden (2020-12 – 2022-04)

• Delivered expert beauty consultations and personalised product recommendations
• Performed makeup applications for special events (where permitted)
• Managed counter administration, reporting, and stock control
• Ensured health and safety compliance, including Covid-19 protocols
• Provided premium customer service aligned with brand standards

Professional Makeup Artist / Counter Consultant at Inglot Cosmetics (2017-05 – 2020-03)

• Retail sales of professional makeup products
• Makeup artist for bridal, matric ball, and special events
• Managed client bookings and coordinated makeup masterclass events
• Performed daily, weekly, and monthly administrative reporting
• Responsible for stock control and counter presentation

Consumer, Business & Mobile Sales Consultant at Telkom SA (2007-01 – 2016-01)

• Sales of mobile, consumer, and business telecommunication products
• Supported Telkom Mobile launch as part of pilot staff
• Managed customer accounts, billing queries, and technical services
• Sold ADSL, ISP, fibre, and WCDMA services
• Conducted inbound and outbound sales campaigns
• Maintained RICA and FICA compliance
• Performed financial administration and reporting
• Served as Health & Safety Officer

Jewellery Sales Assistant at American Swiss & Sterns Jewellers (2002-01 – 2006-10)

• Day-to-day store operations and sales
• Merchandising and stock control
• Customer service and complaint handling
• Cash-up procedures and sales administration
• Managed jewellery repairs and courier follow-ups

Certificate in TEFL/TESOL Business English Teaching – TEFL English Online (2026-01)

International Diploma in Hair & Media Makeup – Smudge Makeup Academy (2016-02 – 2016-08)

Certificate in Travel & Tourism – Varsity College – Rondebosch (2002 – 2004)

Matric – Pinelands High School (1998 – 2001)