Paballo Prudence
Customer Service Representative with expertise in claims management and recovery
Durban, eThekwini Metropolitan MunicipalityMember since October 12, 2025
Customer ServiceCommunicationConflict ResolutionRisk Mitigation
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About
Dedicated Customer Service Representative with extensive experience in claims management, recovery, and subject matter expertise. Proven track record of handling high-stress situations with empathy and professionalism while maintaining strict compliance standards. Committed to delivering efficient service and workflow optimization within a fast-paced corporate environment.
Experience
Recovery Specialist - Huntswood
(2024-01 - 2026-04)
- Managed outstanding motor insurance claims through clear and empathetic communication with diverse stakeholders.
- Applied conflict resolution techniques to secure fair outcomes for clients while protecting company interests.
- Streamlined documentation processes to improve resolution efficiency within a remote team environment.
- Ensured all interactions met strict industry compliance and risk mitigation protocols.
Subject Matter Expert (E Gas & Electric) - Outworx
(2021-02 - 2023-12)
- Ensured accurate information dissemination across the department regarding prepaid gas and electric services.
- Resolved complex customer complaints, providing high-level technical and administrative support.
- Up-skilled advisors on knowledge gaps through targeted coaching and training interventions.
- Identified and implemented improvements to operational processes to enhance service delivery.
Education
Matric Certificate - Sithandimfundo Secondary School (2014)
