Patience Ravern

Customer Experience Specialist & Technical Support Agent with award-winning performance across international call centre campaigns. Skilled in advanced troubleshooting for hardware and software issues, de-escalation, billing support, and resolving complex technical queries. Known for accuracy, high customer satisfaction, and consistently achieving top Quality Assurance and NPS scores. Experienced in global CX operations, product advisory, and multichannel support environments.

Technical Support Agent at Nutun BPO (2024-08 – Present)

Breville Australia Campaign

• Provide advanced diagnostics for premium coffee machines (mechanical, software, and electrical faults).
• Resolve technical issues via phone, email, and chat with high accuracy.
• Log warranty claims and create detailed service documentation.
• Educate customers on correct usage and maintenance to reduce repeat issues.
• Report recurring faults to improve product quality.
• Award: 1st Place – Quality Assurance | Consistent 5-Star Agent

Customer Experience Specialist at Merchants (2023-01 – 2024-07)

Comcast/Xfinity

• Delivered world-class support for internet, cable, and telecommunications services.
• Assisted with billing, equipment troubleshooting, account corrections, and new service setups.
• Provided tailored product recommendations to improve customer satisfaction.
• Guided customers in using digital self-service platforms.
• Award: Outstanding Customer Service Agent of the Month | Highest NPS Score

Founder & Business Owner at Buzz.Co (2022-03 – Present)

• Manage day-to-day operations, customer relationships, stock, and product quality.
• Maintain strong customer retention through reliable communication and service delivery.

Marketing & Finance Intern at Bayanda Khathini (2019 – 2019)

• Assisted with client consultations, project administration, contract drafting, and quality checks.
• Supported marketing campaigns and helped meet sales targets.

Waitress at Mugg & Bean (2018 – 2019)

• Delivered excellent customer service, handled orders, and ensured customer satisfaction.

Coursework in PPE (Philosophy, Politics & Economics) – University of the Witwatersrand (2019 – 2021)

Matric Certificate – United Church Schools (2014 – 2018)