Daniel Schroeder

Customer and technical support professional with 3+ years of hands-on experience supporting users, troubleshooting hardware and software, managing helpdesk tickets and resolving technical issues through to completion. Experienced with Freshdesk, Windows/PC environments, networking and Wi-Fi, routers, remote support, software testing and live-event technical operations. Strong communicator who can work with both technical and non-technical users and is comfortable working independently in remote environments.

Junior Technical Specialist at AI SPORT AFRICA (2023-07 – Present)

• Provide day-to-day technical and customer support, responding to user enquiries and troubleshooting issues through to resolution.
• Manage and document support requests through Freshdesk, maintaining clear records, follow-ups and communication.
• Troubleshoot PCs, Windows systems, hardware, software, connectivity, Wi-Fi and router/network issues.
• Provide remote support and guide users through technical issues in clear, practical language.
• Prepare, test, deploy and maintain equipment and systems for live sporting events.
• Perform software testing, camera calibration and pre-event system checks to ensure equipment is operational.
• Provide on-site technical support during live events, resolving issues quickly while coordinating with internal teams.
• Work with both technical and non-technical users while maintaining a customer-focused approach.