Patricia Machele
FICA AND SWITCHBOARD DEPARTMENT
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About
Receiving, controlling and directing all telephonic calls. Transferring all incoming calls quick and accurately. Interpreting and relaying messages
Experience
FICA AND SWITCHBOARD DEPARTMENT - ABSA BANK - Sunnyside
(2012-02 - 2013-01)
- Receiving, controlling and directing all telephonic calls.
- Transferring all incoming calls quick and accurately.
- Interpreting and relaying messages
- Ability to use telephone directories
- Complying with FICA policies by identifying and verifying clients
- Calling and sending clients messages to submit relevant documents
BRAND AMBASSADOR - CAPITEC BANK
(2013-03 - 2014-01)
- Provide proper and correct product information
- Build maintain enduring and rewarding relationship customers.
- Ensure customers' needs and expectations are understood
- Help the customers with all bank queries
SERVICE CONSULTANT - CAPITEC BANK
(2014-01 - 2014-10)
- Opening accounts for clients
- Issuing loans to new and existing clients
- Telemarketing to new and existing clients
- Cashier/cash deposits, cheques
- Helping clients with all bank queries
TEACHER'S ASSISTANT - MODISELLE PRIMARY SCHOOL
(2021-02 - 2021-06)
- Assisting learners with homework and activities
- Making copies and typing for teachers
- Screening and sanitizing learners and teachers
TEACHERS ASSISTANT - N.M TSUENE SECONDARY SCHOOL
(2021-11 - 2022-08)
UNIVERSAL ADVISOR - FIRST NATIONAL BANK
(2026-01)
Education
GRADE 12 - ELIZABETH MATSEMELA HIGH SCHOOL (2008)
Certificate in basic computer literacy - CENTRAL JOHANNESBURG COLLEGE (2012)
NQF LEVEL 5 IN BANKING SERVICE ADVICE - MILPARK BUSINESS SCHOOL (2012)
DIPLOMA IN LAW - Law - UNIVERSITY OF SOUTH AFRICA
