Pelisa Kwayi
Customer Service Representative
Talent
Cape Town, Western Cape 7441Member since August 5, 2026
Customer ServiceCall Centre OperationsCustomer VerificationSales SupportComplaint ResolutionData CapturingCommunicationProblem SolvingCRM SystemsMicrosoft OfficeTime Management
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Customer ServiceCall Centre OperationsCustomer VerificationSales SupportComplaint Resolution
About
Experienced customer service professional with more than 8 years of experience in customer service, call centre operations, collections, tracing, sales verification and customer support. Skilled at resolving customer queries, verifying information, maintaining accurate records and delivering excellent service.
Experience
Customer Service Representative - Ignition
(2025-10 - 2026-03)
- Verified customer details, confirmed sales information and approved qualifying sales before final processing.
Customer Service Agent - CCI Wynberg
(2023-07 - 2025-07)
- Handled customer enquiries and delivered excellent customer support.
Collections Agent - Anthony Richards & Associates (ARA)
2 years 4 months
- Managed collections and negotiated payment arrangements.
Tracing Agent - Data Factory
3 years
- Traced and verified customer information.
Waitress - Mezepoli
1 year
- Provided high-quality customer service.
Promoter - Tradeway
6 months
- Promoted products and engaged customers.
Education
Grade 11
Skills
Customer Service Representative
