Pertunia Nkabinde

Experienced call center customer service representative and administrator with a proven track record of managing high call volumes and providing effective solutions to customer issues. Skilled in call center software and telecommunication. Seeking a position in a busy call center where I can utilize my communication skills and problem-solving abilities skilled in CRM software.

Administrator and Consultant - Shosholoza finance

(2023-01 - 2025-12)

Focused on improving operational efficiency by assessing needs, analyzing processes, and recommending solutions to streamline administrative tasks, such as scheduling, document management, customer service and cost-cutting. Provides ongoing, hands-on support to ensure daily operations run smoothly, handling tasks like correspondence, record-keeping, meeting coordination, and managing office supplies and equipment.

Call center customer service - Merchants

(2025-01 - 2026-12)

Receiving and makes customer phone calls to address inquiries, resolve complaints, provide product information, and process orders, while documenting all interactions and using various communication tools.

• Answering inbound/outbound calls
• Maintaining a customer-centric approach
• Solving problems
• Identifying and escalating issues
• Contributing to customer satisfaction and retention

Higher Certificate - Information Technology - Africa Tikkun (2022-12)

Matric - Leshata Secondary School (2017-12)