Sthembile Prudence
Experienced call center customer service representative
Talent
Johannesburg Metropolitan AreaMember since July 21, 2026
Customer ServiceSalesCRMTelecommunicationComplaint ResolutionSchedulingTeam LeadershipUpsellingCommunication
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Customer ServiceSalesCRMTelecommunicationComplaint Resolution
About
Call center professional with 5+ years experience in customer service, sales, and team leadership. Skilled in CRM software, call center systems, complaint resolution, and upselling. Proven track record managing high call volumes and motivating teams to meet targets.
Experience
Team Leader - Blue Label Connect
(2021-06 - 2023-01)
- Led a team of agents to achieve 90 % target adherence.
- Coached staff on communication skills and feedback to improve customer satisfaction.
- Managed high call volumes and resolved escalated customer issues.
Sales Agent - CallForce BPO
(2023-04 - 2024-02)
- Closed sales and generated detailed sales reports using CRM software
- Maintained 5+ years combined sales experience with strong communication and time management
- Met and exceeded monthly sales KPIs
Scheduling Agent - Cartrack
(2024-03)
- Coordinated schedules between technicians and clients to ensure on-time fitments.
- Managed client relationships and upsold products to increase revenue.
- Used scheduling and telecommunication systems to track jobs.
Education
Matric - Kwadedangendlale Secondary School (2018)
