Philly Mkwanazi

I am a hard working person and who is willing to learn. I can work work with the team. I like a talkative person and likes exploring new things.

Job Shadowing at Murray & Roberts

Job shadowed in the accounts department.

Intern at Johannesburg school for Autism

Cashier at Shoprite Sontaga Mall

• Handled cash, credit card, and voucher payments, maintaining accurate financial records.
• Maintained clean, tidy and organised checkout areas.
• Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
• Calculated and provided accurate change to customers after transactions.
• Completed daily records updates to track sales and accurate payment totals.
• Managed queue efficiently, reducing waiting times and improving customer satisfaction.
• Packed purchased items properly to prevent damage to delicate products.

Call Centre Agent at Merchants (Present)

• Answer customer questions.
• Solve customer problems.
• Provide information about products or services.
• Handle inbound and outbound calls.
• Provide support from start to finish.

Grade 12 in English, History, Business Studies, Mathematical Literacy, Afrikaans, Life Orientation – St Anthony College

Higher Certificate in Adult Basic Education and Training

Higher Certificate in Counselling and Communication

Advance Certificate in Counselling and Communication

Certificate in Retail

Bachelor's degree in Social Work