Yami-entle Magubane

Answering queries from tourists about local attractions, events and services Giving directions and recommending places to visit, eat or stay Distributing brochures, maps and other tourism material

Job Shadowing at Abaqulusi Local Municipality

• Answering queries from tourists about local attractions, events and services
• Giving directions and recommending places to visit, eat or stay
• Distributing brochures, maps and other tourism material
• Assisting with marketing campaigns and events to promote tourism
• Participating in community outreach to encourage local tourism
• Updating notice boards and social media platforms with tourism news
• Assisting with travel bookings, accommodation reservations and tour arrangements
• Capturing data and maintaining tourism statistics and visitor logs
• Filing documents and maintaining an organised tourism resource centre
• Welcoming walk-in visitors to the tourism information centre
• Responding to phone calls and emails from tourist and stakeholders
• Handling basic customer feedback and complaints professionally
• Assisting in organising tourism related events (e.g. cultural festivals, heritage tours)
• Helping coordinates meetings with stakeholders (e.g. local business owner, tour guides)
• Gathering information about tourism trends and visitor feedback
• Assisting with writing simple reports on tourist numbers, satisfaction, etc
• Liaising with guesthouses, restaurants and transport operators
• Helping create a local tourism directory or partnership database
• Ensuring the reception area is clean and welcoming
• Replenishing stock of maps, flyers and promotional materials

Nated in Tourism N4, N5 – Mthashana Tvet College

National Certificate (Vocational) in Tourism Level 4 – Mthashana Tvet College (2024)

First Aid Level One in First Aid – Roshec International (2024)

National Certificate (Vocational) in Tourism Level 3 – Mthashana Tvet College (2023)

National Certificate (Vocational) in Tourism Level 2 – Mthashana Tvet College (2022)