Michael mathokoza

Results-driven sales agent with over 6 years of experience in customer engagement and driving revenue through inbound and outbound calls. Skilled in building rapport, understanding customer needs, and offering tailored solutions to meet sales targets. Proven track record of upselling, maintaining strong client relationships, and consistently exceeding performance metrics in fast-paced environments.

HATCHMAN - Amahle Bulk & Container Stevedore

(2025-11 - 2026-11)

Managing cargo loading and loading on ships. Open/close hatches and direct crane operators.

• Secure cargo so it doesn't shift or get damaged
• Check cargo against the manifest and report damage.
• Keep the work area safe and follow safety procedures.
• Record cargo counts and communicate with dock/ship crew.

SALES AGENT - Rewardsco

(2020-10 - 2023-10)

I was responsible for managing calls, promoting products, and meeting sales targets. Built customer relationships, resolve issues, and maintain accurate records. I ensured to staying knowledgeable about products, upsell to maximize sales, and ensure customer satisfaction. I also track performance, follow policies, and comply with regulations, balancing sales duties with customer service and administration.

SALES AGENT - Ignition Group Umhlanga

(2018-04 - 2020-10)

As a call center sales agent, I handled outbound calls to promote products, achieve sales targets, and provide excellent customer service. Key tasks included building customer relationships, upselling, resolving issues, and maintaining detailed records in CRM systems. I ensured that I stayed informed about product offerings, handle complaints, and ensure customer satisfaction.

I used to track performance, follow company policies, and comply with legal regulations. My role combines sales, customer engagement, and administrative duties to drive revenue and enhance customer.

MANAGER - Debonairs KwaMnyandu Umlazi

(2013-04 - 2016-09)

I used to overseeing daily operations, managing staff, ensuring excellent customer service, and handling finances.

Key responsibilities include hiring, training, and scheduling employees, coordinating food preparation, and maintaining equipment and facilities. Managers ensure compliance with health, safety, and sanitation regulations, monitor customer experiences, and resolve complaints. I also managed inventory, control costs, and analyze sales reports to boost profitability. Developing marketing strategies and promotions helps attract and retain customers. Effective leadership, strategic planning, and staying updated on industry trends are essential for long-term. This role balances operational efficiency, financial management, and customer satisfaction.

Matric - Woodhurst Secondary School (2002 - 2007)

Financial Management N4 - Financial Management - Coastal College Kzn Swinton Campus (2011-01 - 2011-06)