Shivaan Sookdew

Friendly and dependable cashier with firsthand experience at NuMetro Cinemas, providing excellent customer service in a fast-paced entertainment environment. Skilled in operating point-of-sale systems, handling cash, and card transactions accurately, and assisting customers with ticket purchases and snack bar sales. Proven ability to stay calm under pressure, work well in a team, and contribute to a smooth, enjoyable cinema experience for all guests.

Host / Trampoline Park Attendant - Bounce Inc Cornubia Shopping Centre - Cornubia Shopping Centre

(2025-11)

• Provide customer service by welcoming guests with booking and handling enquires in a challenging environment.
• Ensure guests safety by monitoring trampoline courts and enforcing safety rules and procedures.
• Assist with Birthday parties, group events, and special functions to ensure a positive customer experience.
• Operated point of sale systems managed cash and card payments accurately.
• Maintained a clean, organized, and efficient work environment in both the ticketing and concession areas.
• Work effectively as a part of a team to meet daily operational targets.
• Resolve customer concerns professionally and escalated issues when necessary.

Cashier and All-rounder (Part-Time) - NuMetro Cinemas - Cornubia Shopping Centre

(2024-12 - 2025-05)

• Accurately handled cash and card transactions, ensuring secure payment processing and balancing the cash drawer at the beginning and end of each shift.
• Delivered high-quality customer service by professionally addressing customer inquiries, resolving concerns promptly, and fostering positive guest experiences.
• Monitored inventory levels of snacks and beverages at the concession stand, reporting low stock to management to ensure consistent product availability.
• Maintained a clean, organized, and efficient work environment in both the ticketing and concession areas.
• Contributed to a smooth cinema operation during peak hours, including movie premieres and high-traffic weekends.

Matric - Grade 12 - Palmview Secondary School

B. Com saica - Accounting - Richfield Campus