Phumlani Xaba

Dedicated and dependable professional with experience in customer service, warehouse operations, retail merchandising, and quality control. Proven ability to work accurately in fast-paced environments, manage stock efficiently, and provide excellent customer service. Strong attention to detail, excellent communication skills, and a willingness to learn and adapt quickly.

Customer Service Agent / Floor Assistant - CCI South Africa

(2020-01 - 2021-09)

• Provided customer support for the Spirit Airlines USA campaign.
• Assisted customers with bookings, flight changes, and issue resolution.
• Delivered high-quality service while meeting performance targets.
• Promoted to Floor Assistant based on strong performance and leadership.
• Supported team members and helped maintain service quality standards.

Warehouse Assistant (Contract) - Ackermans Distribution Centre

• Completed induction and safety procedures.
• Performed order picking, receiving, and stock handling.
• Maintained accurate stock records.
• Assisted with timely dispatch of goods.
• Operated warehouse equipment safely and efficiently.

Merchandiser (Seasonal Contract) - Woolworths

• Packed and arranged merchandise according to store standards.
• Conducted stock taking and receiving.
• Replenished shelves and ensured products were correctly displayed.
• Worked efficiently during both day and night shifts.
• Maintained high accuracy in a fast-paced retail environment.

Quality Control Agent - Red Light Electrical

(2022-07 - 2022-12)

• Inspected networking and internet cable installations in retail stores.
• Ensured all installations met quality and safety standards.
• Verified that cable routing was neat and professionally completed.
• Reported and documented any defects or issues.

National Senior Certificate (Matric) - Marklands Secondary School (2019)