Chernell Mackier
Call Centre Agent
Talent
Cape TownMember since September 13, 2026
Excellent verbal and written communicationCustomer service and problem-solvingActive listening and empathyTime management and multitaskingAbility to work under pressureTeamwork and collaborationBasic computer skills (MS Word, email, data capturing)
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Excellent verbal and written communicationCustomer service and problem-solvingActive listening and empathyTime management and multitaskingAbility to work under pressure
About
Motivated and customer-focused individual with experience in call center environments. I am a strong communicator who enjoys helping people and solving problems efficiently. I am adaptable, reliable, and able to remain calm under pressure. I am eager to contribute positively to a team while continuously improving my skills.
Experience
Call Centre Agent - TTEC
(2026-03 - 2026-07)
- Assisted customers with inquiries and resolved issues professionally
- Handled high call volumes while maintaining quality service
- Followed company procedures and met performance targets
- Built positive relationships with customers
Assistant – Small Business (Part-time) - Family Business (Party Treats & Gifts)
(2025-06 - 2025-12)
- Helped create and package party items and gifts
- Managed TikTok marketing and promotions
- Assisted customers with orders and inquiries
- Contributed creative ideas to grow the business
Education
Matric - Lenteguer high school (2024)
Skills
Call Centre Agent
