Phuti Matlou

Dedicated and detail-oriented Operations Administrator with extensive experience in administrative operations, HR administration, logistics, workforce management, invoice verification, and retail operations. Proven ability to support business operations through effective administration, employee record management, recruitment coordination, reporting, payroll support, and compliance management. Strong organizational and problem-solving skills with a track record of maintaining accuracy in fast-paced environments while delivering excellent internal and external customer service.

Administrative Operations / HR Administrator - Builders Warehouse Faerie Glen

• Support implementation of administrative policies and procedures.
• Process customer and administrative queries efficiently.
• Coordinate office equipment maintenance and service contracts.
• Manage requisitions and sundry purchase requests.
• Compile operational reports and ensure month-end deadlines are achieved.
• Assist with goods receiving, customer returns, and debtor administration.
• Support banking activities and compliance with authorization limits.
• Provide comprehensive HR administrative support.
• Coordinate recruitment of permanent and temporary employees.
• Maintain employee records and HR documentation.
• Manage leave administration and attendance records.
• Maintain training matrices and Individual Development Plans (IDPs).
• Process payroll-related administration matters.
• Generate overtime and workforce planning reports.
• Administer employee benefits and related documentation.
• Support employee onboarding processes and induction administration.

Logistics Invoice Verification (LIV) Clerk - Builders Warehouse Faerie Glen

• Verified invoices against Proof of Delivery (POD) documentation.
• Investigated and resolved invoice discrepancies.
• Matched invoice values with supplier and purchase order records.
• Managed vendor documentation and invoice processing.
• Reduced parked invoices through timely query resolution.
• Maintained accurate records and compliance with company procedures.

LIV Clerk / Returns Clerk - Builders Warehouse Secunda

(2015-02 - 2017-12)

• Managed invoice verification and POD reconciliations.
• Processed stock returns and damaged goods.
• Controlled returns inventory and documentation.
• Investigated and resolved stock and invoice discrepancies.
• Maintained accurate records for returns and inventory movements.

Receiving Clerk / Dispatch Clerk - Builders Express Lynnwood

(2013-06 - 2015-01)

• Managed receiving and dispatch operations.
• Verified stock quantities and documentation.
• Coordinated customer collections and deliveries.
• Processed refunds and stock transactions.
• Maintained debtor documentation and reconciliations.
• Ensured compliance with company procedures and service standards.

Matric (Grade 12) - Kubushe High School (2004)