Printhin Govender

Solutions Consultant with 15+ years' experience across credit decisioning and risk management software, spanning solution delivery, requirements analysis, and client-facing technical consulting for financial services organisations. Specialises in translating complex client requirements into UI, configuration, and data workbook designs that bridge business intent and development delivery. Proven track record leading workbook walkthroughs, securing client sign-off, and supporting go-live across multiple concurrent FICO Platform implementations.

Certified SAFe Practitioner and FICO Certified Practitioner (Platform Solution Developer I & II). Recognised with multiple client and internal performance awards for delivery excellence. Known for responsible, ethical, and analytical problem-solving, strong stakeholder relationships, and a continuous-improvement mindset.

Working toward Senior Solutions Consultant, with a goal of becoming a platform specialist across FICO's solution components.

Solutions Consultant - FICO - Johannesburg, South Africa

(2019)

• Gather and analyse client requirements, translating them into UI, configuration, and data workbook designs across FICO Platform implementations.
• Lead workbook walkthroughs with clients and establish formal sign-off ahead of development, reducing rework and keeping delivery on schedule.
• Own the WFS data workbook and data dictionary, and manage interface data mapping for systems integration (currently in Release 4).
• Deliver solution troubleshooting, testing, and production support across multiple concurrent client environments.
• Provide software customisation and hands-on delivery/development support for client solution requirements.
• Key achievements: delivered the SAT Consumer (We Buy Cars) production go-live; completed multiple remote SAT Taxi production implementations; configured SAT's alternate-offers business strategy filtering logic (production); delivered the WFS go-live; led TFG Originations UI and Configuration Workbook sign-off across Iterations 1–3 (MVP) plus ongoing iteration development support; updated ABSA's Triad-to-Decision￾Management functional DHW specifications.
• Recognised with 3 SPOT awards (including one client-nominated) for TFG UI Workbook and Configuration Workbook sign-off, plus 2 mid-year increases over the past two years in recognition of delivery performance.
• Built trusted working relationships with client analysts (SAT) and internal delivery/PM stakeholders (WFS, TFG), including after-hours and early-morning support for go-lives, upgrades, and production issues.

Solutions Analyst - Experian SA - South Africa

(2016-06 - 2019)

• Delivered technical implementation and customisation of credit software solutions using PowerCurve, within an object-oriented development process for high-performance, multi-language, multi-platform applications.
• Configured technical environments for EMEA Decision Analytics (EDA) software projects and executed product installations against business requirement specifications.
• Led on-site client mentoring and executed internal technical testing, tracking issues through resolution during SIT and UAT.
• Identified technical risks proactively and provided technical customisation using EDA standard components.
• Key achievement: developed a credit decision “fail-over system” for Standard Bank SA.

Account Support Executive - Experian SA - South Africa

(2011-06 - 2016-05)

• Delivered service based on client requirements while growing revenue through upselling and cross-selling to existing accounts, and identifying new business opportunities via sales leads and referrals.
• Built and maintained relationships with new and existing customers, ensuring agreed service levels and high customer satisfaction.
• Owned customer issues end-to-end, analysed monthly client product usage, and presented software demonstrations to new and existing clients.
• Trained client users on Experian products and documented processes to support users and internal teams across Experian systems.
• Key achievement: project-coordinated the Nedbank Delphi 2 to Delphi 4 migration.

IT Bridge Operations - Experian SA - South Africa

(2010-04 - 2011-05)

• Monitored network performance and maintained server housekeeping.
• Ran daily and monthly billing reports for the Finance team.

National Diploma - Information Technology - Durban Institute of Technology (2001 - 2003)