Ramatladi Dolo

I am resilient woman, who's always excited by new challenges and opportunities. I have over ten years experience as a professional, mostly in the hospitality industry. I am an experienced manager, Supervisor, Coordinator, School assistant, Admin assistant, Cashier and waiter and I have learnt alot from all those roles particularly the high level positions, which I can lend to various industries.

Coordinator - Pedro's Flamed Grilled Chicken

(2024-05 - 2025-11)

I was responsible for front of house customer service, which involved working the POS systems and interactions with customers. As I was cross-trained in all the restaurants positions, I had the ability to work in any station including back of the house operations, office Administration and inventory control.

School Assistant - ME Makgatho Secondary school

(2022-06 - 2023-12)

In this position, I was required to perform administrative duties, to assist the teachers and students with extra murial activities. I was also responsible for keeping the classrooms and staff rooms neat and tidy.

Manager - Galitos Flamed Grilled chicken

(2017-01 - 2020-03)

In my 3 years, I was responsible for overseeing daily operations, focusing on customer service, safety compliance, financial performance and staff management.

• Inventory management, marketing and scheduling
• Opening/closing, maintaining cleanliness and safety standards
• Hiring, training, scheduling and supervising staff
• Handling customer complaints, improving customer experience and maintaining high service standards
• Managing budgets, controlling food/labor costs and boosting profitability
• Ordering, auditing inventory and Managing relationships with suppliers
• Computer literacy in order to use the restaurant management software and POS systems
• Time management for prioritizing multiple responsibilities
• Problem-solving, to resolve conflicts, handling complaints and fixing operational issues quickly
• Communication for effective verbal and written skills for staff, vendors and customers
• Leadership and team management skills

Supervisor - Kfc

(2015-02 - 2016-12)

My duties in this positions included, training, scheduling, enforcing health/safety standards and resolving customer complaints. I had to have strong leadership, communication, and problem solving skills.

• Overseeing front of house and back of house during shifts, ensuring compliance with Standard Operating Procedures
• Training new staff, mentoring and scheduling staff, conducting performance appraisals and handling discipline
• Maintaining high service standards, greting guests and resolving complaints to improve customer experience and loyalty
• Monitoring stock levels, ordering supplies and managing waste to maintain profitability

Admin Bursary Student - Exxaro Grootegeluk Coal Mine

(2013-03 - 2014-12)

In this position, I undergone training in an entry-level to support office staff in daily operations. I learnt to manage daily tasks, handle information flow and provide support to staff and management.

• Handling incoming/outgoing mail, photocopying, scanning and printing documents
• Updating databases, filing paperwork and organizing archives
• Answering emails and calls, taking messages and directions inquiries
• Tracking inventory, ordering supplies and liasing with vendors
• Assisting with invoices, expense tracking and basic financial records

Admin Assistant - Spar

(2012-01 - 2013-02)

My responsibilities in this position included, manage daily admjn tasks, including filing, scheduling and corresponding with vendors and suppliers.

• Track inventory levels, update stock records and prepare sales reports
• Assist with payroll, process invoices and handle petty cash
• Handling incoming calls, emails, and serve as a central point of contact for staff and management

Certificate - Brooklyn City College (2019-01 - 2019-12)

Certificate - ATTI (2009-01 - 2009-12)

Certificate - Kuschke Agricultural High school (2001-01 - 2005-12)