Harriet Ravhutsi

Results-driven Account Developer with over 10 years' experience in customer relations, account management, and sales development across FMCG, government services, and financial industries. Strong track record of building client relationships, achieving sales targets, and delivering customer-focused solutions. Skilled in communication, problem-solving, and leadership, with a passion for driving growth and service excellence.

Account Developer - Coca-Cola Beverages South Africa (CCBSA)

(2019-10)

• Consistently exceed monthly and annual sales targets through new business development and strong client retention.
• Build and maintain long-term client relationships, ensuring satisfaction and repeat business.
• Negotiate contracts and close agreements to maximize profitability for both company and clients.
• Drive market expansion by opening new customer accounts and introducing product placements (e.g., CCBSA coolers).
• Collaborate with distribution and sales teams to ensure timely delivery and problem resolution.

Customer Relations Representative - Coca-Cola Beverages South Africa (CCBSA)

(2016-07 - 2019-10)

• Handled high-volume customer orders via SAP CRM, IVR, and email, ensuring accuracy and efficiency.
• Improved customer satisfaction scores by promptly resolving order, delivery, and product queries.
• Supported cross-selling and up-selling initiatives, boosting product uptake and revenue.

Case Resolution Clerk - Aegis BPO (Department of Home Affairs)

(2014-08 - 2016-03)

• Resolved complex customer queries, ensuring compliance with SLA timeframes.
• Provided accurate information on Home Affairs services, improving service delivery and public trust.
• Coordinated team schedules, meetings, and official records, ensuring smooth departmental operations.

Outbound Sales Consultant - O'Keeffe and Swartz

(2012-03 - 2015-12)

• Consistently achieved sales targets for Standard Bank, Nedbank, and FNB insurance products.
• Delivered quality client service while driving customer conversions and retention.
• Supported and motivated colleagues towards achieving group sales goals.

Bachelor of Commerce - Marketing Management - Mancosa University

Diploma - Journalism & Media Studies - Vaal Technology Institute